Regular Maintenance Visits: Scheduled visits by our qualified technicians to ensure your equipment runs smoothly.

Preventive Maintenance: Proactive maintenance services to prevent breakdowns and extend the lifespan of your equipment. Only labour, no spares or consumables included.

Priority Support: Fast and priority support response times for AMC customers.

Discounted Repairs: Special discounts on spares needed during the contract period.

Customer Support: Round-the-clock support to address any urgent maintenance issues.

All-Inclusive contract includes preventive and corrective maintenance, covering parts and labor costs other than consumables.

Unlimited Repairs: No additional charges for repairs or replacements of parts covered under the contract.

Regular Inspections: Frequent inspections and servicing to ensure optimal performance of your equipment.

Emergency Services: Immediate response for any urgent repair needs.

Detailed Reporting: Regular reports on maintenance activities and the condition of your equipment.

Warranty Support: Handling and managing warranty claims in link with manufacturers, on your behalf.

Extended Warranty Plans: Options to extend the warranty period beyond the standard manufacturer’s warranty.

Replacement Guarantee: Guaranteed replacement of parts that fail under warranty terms.

Technical Support: Expert technical support to troubleshoot and resolve any issues covered by the warranty.

Warranty Tracking: Keeping track of warranty periods and expirations to ensure timely servicing.

On-Demand Repairs: Professional repair services available as needed without a long-term contract.

Diagnostic Services: Comprehensive diagnostic checks to identify and resolve issues.

Flexible Scheduling: Convenient service appointments to fit your schedule.

Expert Technicians: Highly trained and experienced technicians to handle all types of service requests.

Transparent Pricing: Clear and upfront pricing with no hidden charges.

Service Guarantee: Assurance of quality service with a satisfaction guarantee on all one-time service jobs.

In Vitro Diagnostic (IVD) Application Services ensure the stability, precision, and quality control of IVD components, including instruments and reagents used in clinical tests on samples such as blood, serum, plasma, urine, and CSF. These services encompass installations and training, where extensive on-site application training and validation are provided to clients. Our qualified support staff ensures smooth operation of the instruments, making them user- friendly. Additionally, expert guidelines include regular visits from technicians to maintain optimal performance and access to high-quality reagents under rental contracts, ensuring reliable results.

Priority support is a key feature, offering fast troubleshooting and 24/7 customer service for high-end equipment clients. Emergency assistance is prioritized to ensure quick resolutions. We also offer combo support for hardware and reagents, with trained staff available as needed. Flexible scheduling accommodates client convenience. Furthermore, we provide insights on new reagent inquiries, applications, surveys, and demonstrations, along with resources for reagent and instrument validations through controls and calibrators.

Complimentary Consultations: Free initial consultations to discuss your needs and how we can assist you.

Welcome Kits: Providing welcome kits to new clients, including necessary information and contact details.

Follow-Up Calls: Regular follow-up calls to ensure satisfaction and address on-going concerns.

Customer Training Sessions: Free training sessions to help customers understand and effectively use our products and services.

Loyalty Programs: Special discounts and offers for same customers as part of our loyalty program.

Feedback Channels: Easy access to feedback channels to share your experience and suggestions for improvement.

Courtesy Calls: Periodic courtesy calls to check on your satisfaction with our services.

Free Pickup and Delivery: Complimentary pickup and delivery services for certain maintenance and repair tasks.

Emergency Assistance: Priority assistance in case of emergencies, ensuring quick resolution.

Resource Materials: Access to free resource materials such as user guides, troubleshooting tips, and best practices.